Terms And Condition
Welcome to Aroha Crafts
By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Handmade & Customized Products
Every product at Aroha Crafts is handcrafted with care. As each item is made by hand, slight differences in color, shape, size, or finishing may occur. These natural variations are part of the handmade process and are not considered defects.
2. Product Images
We make every effort to display our products accurately. However, actual colors may vary slightly due to lighting, photography, screen settings, or the handmade nature of the products.
3. Custom Orders
Customized bouquets, hampers, trousseau packing, and personalized gifts are created according to the details provided by the customer. Once production begins, modifications or cancellations may not be possible.
4. Order Acceptance
Your order is confirmed only after payment has been successfully received and an order confirmation has been sent by Aroha Crafts. We reserve the right to decline or cancel any order if necessary.
5. Pricing
All prices are displayed in Indian Rupees (INR). Prices may be updated without prior notice. Shipping charges, taxes, or additional fees (if applicable) will be shown during checkout.
6. Payment Policy
Orders are processed only after successful payment. For certain custom or bulk orders, an advance payment or full payment may be required before work begins.
7. Shipping & Delivery
Estimated delivery dates are provided for convenience and are not guaranteed. Delivery may be affected by courier delays, weather conditions, festivals, public holidays, or other unforeseen circumstances. Customers are responsible for providing a complete and accurate delivery address.
8. Cancellation Policy
Orders may be cancelled only before production begins. Once a handmade or customized order is in progress, cancellations will not be accepted.
9. Return & Refund Policy
Due to the personalized and handmade nature of our products, returns, exchanges, and refunds are generally not accepted.
Refunds or replacements may be considered only if:
The wrong item was delivered.
The product was significantly damaged during delivery.
Claims must be made within 24 hours of delivery and should include clear photographs and an unboxing video.
10. Product Care
Crochet flowers, bouquets, and decorative items are intended for decorative use. To maintain their quality:
Keep away from water and excessive moisture.
Avoid prolonged exposure to direct sunlight.
Handle gently and store in a clean, dry place.
11. Intellectual Property
All content on this website, including product designs, photographs, logos, graphics, artwork, text, and branding, is the exclusive property of Aroha Crafts. Unauthorized copying, reproduction, resale, or commercial use is strictly prohibited.
12. User Conduct
Customers agree not to misuse this website, submit false information, interfere with its operation, or engage in any unlawful activity while using our services.
13. Privacy
Customer information is collected solely to process orders, improve customer experience, and communicate regarding purchases. Personal information is handled responsibly and is not sold to third parties.
14. Limitation of Liability
Aroha Crafts shall not be held responsible for delays, losses, or damages arising from events beyond our reasonable control, including courier disruptions, natural disasters, strikes, or technical failures.
15. Changes to These Terms
Aroha Crafts reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of the revised terms.
16. Contact Us
If you have any questions regarding these Terms & Conditions, products, or your order, please contact us through the contact details provided on our website.
Thank you for choosing Aroha Crafts. Every creation is handcrafted with love, creativity, and attention to detail, and we are grateful to be a part of your special moments.
