Customer Help
Our happiness team is always here to assist.
About Aroha Crafts
We create handmade crochet bouquets, crochet gifts, keychains, customized hampers, gift hampers for him and her, kids’ hampers, and beautifully curated trousseau packing for special occasions.
Yes! Our crochet creations are lovingly handmade, making every piece unique and special.
We combine handmade crochet artistry with creative gifting and premium packaging, allowing you to create a gift that feels personal rather than ordinary.
Yes! We love creating personalized gifts based on your colours, theme, occasion, and budget.
Yes, every crochet piece is lovingly handmade, making each gift unique.
Of course! We create thoughtful gifts for birthdays, anniversaries, weddings, engagements, festivals, and more.
Ordering & Customization
You can browse our website, select your desired product, provide the required customization details and complete your order through our secure checkout.
Customization depends on the product. You can usually discuss colours, themes, messages, packaging and selected elements with us.
Yes! If you have a particular design, colour combination or packaging inspiration in mind, you can share a reference with us.
Absolutely! If you have a unique gifting idea, feel free to contact us. We love creating something a little different.
Because our products are handmade, slight variations in size, colour, arrangement and finishing may occur. That’s part of the charm of a handmade creation!
Urgent orders may be possible depending on the product, customization and current workload. Please contact us before placing an urgent order.
Shipping & Delivery
Yes, we aim to make Aroha Crafts available across India through reliable shipping partners.
Preparation time varies depending on the product and level of customization. Customized and bulk orders may require additional time.
Once your order has been dispatched, tracking details will be shared with you where applicable.
We carefully package our products to protect the handmade elements and maintain their presentation during transit.
We may accept them depending on availability and the complexity of the order. It’s always best to contact us before placing a last-minute order.
Payment, Cancellation & Returns
No. Aroha Crafts accepts prepaid orders only. COD is currently not available.
Orders can be cancelled within 24 hours of placing the order, subject to the applicable cancellation terms.
If your order has not entered the preparation/customization stage, we may be able to accommodate changes. Please contact us as soon as possible.
Since customized and handmade products are created specifically for you, returns or exchanges may be subject to specific conditions. Please check our Purchase/Return Policy before ordering.
Please contact us as soon as possible after delivery and share clear photographs/videos of the package and product so we can review the issue and assist you.
